Technical Sales Specialist

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Biffa Waste Services Full time
About the Role

We are seeking a highly skilled Technical Sales Chemist to join our team at Biffa Waste Services. As a Technical Sales Chemist, you will play a crucial role in efficiently receiving and processing customer enquiries, producing technical sales quotations, and converting them into completed sales.

Key Responsibilities
  • Answer incoming customer calls and emails promptly and professionally.
  • Work with customers to achieve first call/contact resolution where possible.
  • Organize the collection of samples, identify relevant assessment criteria, and advise internal/external laboratories to produce and/or interpret resultant data.
  • Ensure that Hazpack chemist job information is uploaded to the system in a timely manner.
  • Obtain all required technical information to produce technical sales quotes and supply them to customers within technical SLAs.
  • Follow up technical sales quotes with customers to close out sales and achieve conversion rates in line with technical SLAs.
  • Manage the processing and rectification of Haz Waste operational Non-Conformances, ensuring responsibilities for actions are apportioned, learning opportunities are secured, and actions are tracked.
  • Identify and work with depots and suppliers to source best value options for customers' hazardous waste.
  • Upload enquiry lines and pass to Technical Assessors to complete waste assessments when a quote is accepted by the customer.
Requirements
  • A Level Chemistry (or similar) or Science Degree (Chemistry or similar).
  • Excellent communication skills, both written and verbal.
  • Effective time management skills.
  • Ability to work effectively unsupervised.
  • Ability to deal with conflict and negotiate/manage the appropriate outcome.
  • Organized with the ability to simplify complex issues.
  • Analytical; data-driven decision making.
What We Offer
  • Competitive salary.
  • Bonus.
  • Ongoing career development, training, and coaching.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.
About Biffa

We love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it, or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. We're dedicated to diversity and believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders.

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