Customer Experience Lead

2 months ago

Horley, Surrey, United Kingdom Optime Group Full time
About the Role

Optime Group is seeking a highly skilled Customer Service Manager to join our team at an industry-leading Aviation Cargo site outside Gatwick Airport. As a key member of our operations team, you will be responsible for ensuring the relationship between Airlines, Airports, and our company is maintained, while also playing a crucial role in our planned expansion.

Key Responsibilities
  • Manage warehouse operations and staff, including allocation of tasks, prioritization, and ensuring operational processes align with company policies.
  • Promote and maintain a positive Health and Safety culture within the warehouse, adhering to CAA guidelines.
  • Plan and manage warehouse and office shifts, ensuring accurate and timely completion of daily/weekly/monthly reports to the Operations Manager.
  • Provide exceptional customer service to Airlines, Airline Customer Representatives, and Officials, serving as the liaison between them and our company.
  • Manage all aspects of new vendor setup, including contract agreements and SLAs, working within agreed-upon SLAs with Airlines.
  • Lead audits and quality assurance initiatives, ensuring staff performance meets high standards.
  • Attend regular meetings with business partners, fostering strong relationships and driving business growth.
Requirements
  • Excellent planning and organizational skills, with the ability to effectively liaise with staff, customers, and suppliers at all levels.
  • High degree of self-motivation and professionalism, with a respectful and considerate approach to dealing with people.
  • Ability to accept responsibility and make confident decisions, with flexibility to adapt to changing operations schedules or requirements.
  • Excellent communication skills, with a proven track record of managing staff and maximizing productivity.
About Optime Group

Optime Group is a leading Aviation Recruitment expert, dedicated to delivering exceptional results in the aviation industry. We are committed to providing our clients with the highest level of service, while fostering a positive and inclusive work environment for our employees.

  • Customer Experience Manager

    19 hours ago

    Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    As a Retail Manager at World Duty Free, you will be responsible for leading a team to deliver exceptional customer experiences and drive the success of our store.Your Key Responsibilities:• Inspire and lead the team to deliver outstanding customer service• Coach and develop the team to achieve sales targets and uphold store standards• Collaborate with...

  • Customer Experience Specialist

    2 months ago

    Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    About the RoleAs a Customer Service Representative at World Duty Free - WDF, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey. You will be responsible for:Delivering world-class service to every customer, ensuring their needs are met and...

  • Customer Experience Manager

    2 weeks ago

    Horley, Surrey, United Kingdom McDonald's Full time

    About the RoleAs a Customer Experience Leader at McDonald's UK, you will be at the heart of our business, driving continuous improvement in customer experience. Your primary responsibilities include welcoming customers, creating 'feel-good moments,' and working closely with the restaurant management team to suggest improvements to our customer service...

  • Customer Experience Manager

    3 weeks ago

    Horley, Surrey, United Kingdom McDonald's Full time

    OverviewAt McDonald's, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Leader, you'll play a vital role in driving this mission forward.Key ResponsibilitiesWelcome customers into our restaurants and create 'feel-good moments' during their visit.Work closely with the restaurant...

  • Customer Experience Manager

    3 weeks ago

    Horley, Surrey, United Kingdom McDonald's Full time

    OverviewAt McDonald's, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Leader, you'll play a vital role in driving this mission forward.Key ResponsibilitiesWelcome customers into our restaurants and create 'feel-good moments' during their visit.Work closely with the restaurant...

  • Customer Experience Manager

    3 weeks ago

    Horley, Surrey, United Kingdom McDonald's Full time

    OverviewAt McDonald's, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Leader, you'll play a vital role in driving this mission forward.Key ResponsibilitiesWelcome customers into our restaurants and create 'feel-good moments' during their visit.Work closely with the restaurant...

  • Customer Experience Manager

    3 weeks ago

    Horley, Surrey, United Kingdom McDonald's Full time

    OverviewAt McDonald's, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Leader, you'll play a vital role in driving this mission forward.Key ResponsibilitiesWelcome customers into our restaurants and create 'feel-good moments' during their visit.Work closely with the restaurant...

  • Customer Experience Manager

    3 weeks ago

    Horley, Surrey, United Kingdom McDonald's Full time

    About the RoleAt McDonald's UK, we're committed to delivering exceptional customer experiences. As a Customer Experience Leader, you'll play a vital role in driving this mission forward.Key ResponsibilitiesWelcome customers into our restaurants and create 'feel-good moments' during their visit.Work closely with the restaurant management team to suggest...

  • Customer Experience Manager

    3 weeks ago

    Horley, Surrey, United Kingdom McDonald's Full time

    About the RoleAt McDonald's UK, we're committed to delivering exceptional customer experiences. As a Customer Experience Leader, you'll play a vital role in driving this mission forward.Key ResponsibilitiesWelcome customers into our restaurants and create 'feel-good moments' during their visit.Work closely with the restaurant management team to suggest...

  • Customer Experience Performance Officer

    4 weeks ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic and results-driven individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the leading Gas Distribution Network (GDN) for customer satisfaction.Key...

  • Customer Experience Performance Officer

    4 weeks ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic and results-driven individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the leading Gas Distribution Network (GDN) for customer satisfaction.Key...

  • Customer Experience Performance Officer

    2 weeks ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic and analytical individual to join our Customer Experience (CX) team at SGN. As a Customer Experience Performance Officer, you will play a crucial role in driving exceptional customer service and ensuring SGN is the leading Gas Distribution Network (GDN) for customer satisfaction.Key ResponsibilitiesSupport operations...

  • Customer Experience Performance Officer

    1 month ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the No1 GDN for Customer Satisfaction.Key ResponsibilitiesSupport operations colleagues to deliver...

  • Customer Experience Performance Officer

    1 month ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the No1 GDN for Customer Satisfaction.Key ResponsibilitiesSupport operations colleagues to deliver...

  • Customer Experience Performance Officer

    1 week ago

    Horley, Surrey, United Kingdom SGN Full time

    Customer Experience Performance OfficerWe are seeking a dynamic individual to join our Customer Experience (CX) team at SGN. As a Customer Experience Performance Officer, you will play a key role in helping us deliver exceptional customer service and achieve our goal of being the No1 GDN for Customer Satisfaction.Key Responsibilities:Support operations...

  • Customer Experience Performance Officer

    2 weeks ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the No1 GDN for Customer Satisfaction.Key ResponsibilitiesSupport operations colleagues to deliver...

  • Customer Experience Performance Officer

    3 weeks ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the No1 GDN for Customer Satisfaction.Key ResponsibilitiesSupport operations colleagues to deliver...

  • Customer Experience Performance Officer

    1 month ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the No1 GDN for Customer Satisfaction.Key ResponsibilitiesSupport operations colleagues to deliver...

  • Customer Experience Performance Officer

    1 month ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a dynamic individual to join our Customer Experience (CX) team as a Customer Experience Performance Officer. As a key member of our team, you will play a crucial role in driving exceptional customer service and ensuring SGN is the No1 GDN for Customer Satisfaction.Key ResponsibilitiesSupport operations colleagues to deliver...

  • Customer Experience Performance Officer

    5 days ago

    Horley, Surrey, United Kingdom SGN Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Customer Experience (CX) team as a Regional CXO. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring SGN is the No1 GDN for Customer Satisfaction.Key ResponsibilitiesSupport operations colleagues to deliver excellent...