Business Systems Success and Enablement Manager

4 weeks ago


Peterborough, Peterborough, United Kingdom CDW Full time
Customer Success and Enablement Manager

CDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions worldwide. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers across the United States, United Kingdom, and Canada.

Key Responsibilities:
  • Act as the primary point of contact for customer success, working closely with customers to understand their needs, address concerns, and ensure their satisfaction with the released product.
  • Provide collateral, training, and support to customers and internal teams to ensure successful adoption and utilization of released software, driving maximum value for all stakeholders.
  • Gather, maintain, and analyze customer feedback and insights to drive continuous improvement in product offerings and customer experience.
  • Build and maintain strong relationships with cross-functional teams, including Product Management, Development, and Support, to ensure alignment and smooth transitions throughout the product lifecycle.
  • Define and track key performance indicators (KPIs) related to customer success and product adoption, regularly reporting on progress to senior leadership.
Requirements:
  • Minimum of 5 years of experience in business change, customer success, or technical enablement within software development.
  • Strong analytical skills, with the ability to interpret data and make data-driven decisions.
  • Familiarity with Agile methodologies and practices, particularly in the context of software development and release management.
  • Proven experience in change management and driving successful adoption of new technologies or processes within an organization.
  • Previous experience with ServiceNow in a similar or applicable role.
What We Offer:
  • Quality and detail-oriented work environment.
  • Excellent organization and time management skills.
  • Opportunity to work with a dynamic team and contribute to the company's mission.
  • Competitive salary and benefits package, including life assurance, contributory pension, private medical insurance, and enhanced maternity pay.


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