Business Systems Success and Enablement Manager
4 weeks ago
CDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions worldwide. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers across the United States, United Kingdom, and Canada.
Key Responsibilities:- Act as the primary point of contact for customer success, working closely with customers to understand their needs, address concerns, and ensure their satisfaction with the released product.
- Provide collateral, training, and support to customers and internal teams to ensure successful adoption and utilization of released software, driving maximum value for all stakeholders.
- Gather, maintain, and analyze customer feedback and insights to drive continuous improvement in product offerings and customer experience.
- Build and maintain strong relationships with cross-functional teams, including Product Management, Development, and Support, to ensure alignment and smooth transitions throughout the product lifecycle.
- Define and track key performance indicators (KPIs) related to customer success and product adoption, regularly reporting on progress to senior leadership.
- Minimum of 5 years of experience in business change, customer success, or technical enablement within software development.
- Strong analytical skills, with the ability to interpret data and make data-driven decisions.
- Familiarity with Agile methodologies and practices, particularly in the context of software development and release management.
- Proven experience in change management and driving successful adoption of new technologies or processes within an organization.
- Previous experience with ServiceNow in a similar or applicable role.
- Quality and detail-oriented work environment.
- Excellent organization and time management skills.
- Opportunity to work with a dynamic team and contribute to the company's mission.
- Competitive salary and benefits package, including life assurance, contributory pension, private medical insurance, and enhanced maternity pay.
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Business Systems Success and Enablement Manager
2 weeks ago
Peterborough, Peterborough, United Kingdom CDW Full timeJob SummaryCDW UK is currently implementing multiple business systems platforms, including ServiceNow. We are seeking a seasoned Enablement and Success Manager to join our dynamic team.As the primary point of contact for customer success, you will work closely with customers to understand their needs, address concerns, and ensure their satisfaction with the...
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Business Systems Success and Enablement Manager
3 weeks ago
Peterborough, Peterborough, United Kingdom CDW Full timeCustomer Success Management: As the primary point of contact for customer success, you will work closely with customers to understand their needs, address concerns, and ensure their satisfaction with the released product.Enablement and Training: Provide collateral, training, and support to customers and internal teams to ensure successful adoption and...
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Business Systems Success and Enablement Manager
1 month ago
Peterborough, Peterborough, United Kingdom CDW Full timeAbout CDWCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions globally. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 people across the United States, United Kingdom, and Canada.CDW prides itself on "making amazing happen"....
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Business Systems Success and Enablement Manager
1 month ago
Peterborough, Peterborough, United Kingdom CDW Full timeAbout CDWCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions globally. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 people across the United States, United Kingdom, and Canada.CDW prides itself on "making amazing happen"....
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Business Systems Success Manager
1 month ago
Peterborough, Peterborough, United Kingdom CDW Full timeCustomer Success and Enablement ManagerCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions worldwide. As a Fortune 500 company and member of the S&P 500 Index, CDW has a strong presence in the United States, United Kingdom, and Canada, with over 15,000 employees.Job SummaryWe are...
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Business Systems Success Manager
1 month ago
Peterborough, Peterborough, United Kingdom CDW Full timeCustomer Success and Enablement ManagerCDW is a leading provider of information technology solutions to businesses, governments, education, and healthcare institutions worldwide. As a Fortune 500 company and member of the S&P 500 Index, CDW has a strong presence in the United States, United Kingdom, and Canada, with over 15,000 employees.Job SummaryWe are...
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