Housing Support Specialist
6 days ago
Job Title: Housing Support Specialist
About the Role:
We are seeking a dedicated and proactive Housing Support Specialist to join our team at Ackerman Pierce Ltd. As a key member of our Housing Access Team, you will play a vital role in providing essential support to vulnerable individuals and families who are facing housing challenges.
Your Key Responsibilities:
- Arrange placements into emergency accommodation and properties managed by SG Homes.
- Process housing-related documents, including Housing Benefit forms and rent accounts.
- Work with private sector landlords and assist in facilitating housing access.
- Maintain accurate records of all placements and monitor the payment of charges.
- Offer support to customers, including those in difficult housing situations, and help resolve any issues that may arise.
About You:
- Qualifications: NVQ 3 (or equivalent) in housing or related fields, or relevant experience.
- Experience: Previous experience in a housing or homelessness-related role is preferred.
- Knowledge: Understanding of housing legislation, particularly Housing Act 1996, and the statutory duties to accommodate.
- Skills: Strong IT skills, problem-solving abilities, and excellent communication skills.
- Personal Qualities: Compassionate, empathetic, and able to engage with customers sensitively, even in challenging situations.
Salary and Benefits:
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer hybrid working arrangements, allowing flexibility to work both remotely and in the office (1-2 days per week). Our supportive team is committed to delivering excellent service, and we provide opportunities for professional development and career growth.
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