IT Support Specialist

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

A fantastic opportunity has arisen for an IT Support person to join Jobbankentrepreneur at this pivotal point.

Description/Key Tasks:
  • Being the main contact for employees requesting support and technical assistance
  • Providing expert technical support to ensure seamless operations
  • Following established guidelines and procedures when dealing with support requests
  • Maintaining the company's IT systems, including both hardware and software components
  • Setting up new user profiles and ensuring secure access
  • Processing employee departures and conducting thorough system checks
  • Configuring hardware and software solutions to meet business needs
  • Working collaboratively with team members to achieve optimal efficiency
  • Staying up-to-date on cybersecurity best practices and maintaining accurate records
  • Providing guidance and advice on using company IT systems and infrastructure
  • Supporting broader projects, such as office moves and system upgrades
  • Reviewing and improving the Proclaim case management system to enhance its functionality
  • Delivering training and upskilling initiatives to both new starters and existing staff
  • Monitoring and reporting on persistent non-compliance issues to the Director
  • Generating and running weekly and monthly reports and statistics
  • Offering manual and practical support as needed
  • Assisting with general IT administration and troubleshooting
Skills:
  • Previous experience working with the Proclaim Case Management system is desirable
  • The ability to train others in computerised systems and provide exceptional communication skills
  • An aptitude for prioritising tasks and managing workload efficiently
  • Demonstrable skills in providing IT support and problem-solving expertise
  • Previous experience as an IT Technician, preferably in an office environment
  • Familiarity with Windows OS family environments, including Windows 10 Professional and Windows Server
  • Solving problems related to Office 365 and printer management
  • Excellent data analysis skills and the ability to interpret results

The ideal candidate will have the opportunity to work in a dynamic environment that offers stimulating challenges and career development opportunities. This role is an excellent chance to progress your career by joining a forward-thinking and expanding Law Firm.



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