IT Support Specialist
2 weeks ago
A fantastic opportunity has arisen for an IT Support person to join Jobbankentrepreneur at this pivotal point.
Description/Key Tasks:- Being the main contact for employees requesting support and technical assistance
- Providing expert technical support to ensure seamless operations
- Following established guidelines and procedures when dealing with support requests
- Maintaining the company's IT systems, including both hardware and software components
- Setting up new user profiles and ensuring secure access
- Processing employee departures and conducting thorough system checks
- Configuring hardware and software solutions to meet business needs
- Working collaboratively with team members to achieve optimal efficiency
- Staying up-to-date on cybersecurity best practices and maintaining accurate records
- Providing guidance and advice on using company IT systems and infrastructure
- Supporting broader projects, such as office moves and system upgrades
- Reviewing and improving the Proclaim case management system to enhance its functionality
- Delivering training and upskilling initiatives to both new starters and existing staff
- Monitoring and reporting on persistent non-compliance issues to the Director
- Generating and running weekly and monthly reports and statistics
- Offering manual and practical support as needed
- Assisting with general IT administration and troubleshooting
- Previous experience working with the Proclaim Case Management system is desirable
- The ability to train others in computerised systems and provide exceptional communication skills
- An aptitude for prioritising tasks and managing workload efficiently
- Demonstrable skills in providing IT support and problem-solving expertise
- Previous experience as an IT Technician, preferably in an office environment
- Familiarity with Windows OS family environments, including Windows 10 Professional and Windows Server
- Solving problems related to Office 365 and printer management
- Excellent data analysis skills and the ability to interpret results
The ideal candidate will have the opportunity to work in a dynamic environment that offers stimulating challenges and career development opportunities. This role is an excellent chance to progress your career by joining a forward-thinking and expanding Law Firm.
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