Hotel Guest Experience Coordinator
3 weeks ago
Position Overview
We are seeking a Guest Services Co-ordinator to join our team at Coworth Park Hotel, a renowned luxury hotel part of the Dorchester Collection. Our hotel offers an exceptional guest experience, and we strive to build a culture of inclusiveness, passion, creativity, and respect.
To deliver a seamless service from arrival to departure, our Guest Services Co-ordinator will anticipate guests' needs, ensuring a welcoming and intuitive experience. This role is perfect for those passionate about hospitality and delivering a 5-star service.
Key Responsibilities
- Welcome guests in a polite and friendly manner, making them feel at home.
- Check in/out and rooming according to Coworth Park standards.
- Liaise with guests prior to arrival to gather information and make their stay more comfortable.
- Drive buggies safely around the estate.
Requirements
- Experience of Opera.
- Good written and spoken English.
- Pleasant and friendly demeanor.
What We Offer
- Complimentary nights with breakfast within Dorchester Collection.
- 50% F&B discount at selected restaurants.
- Generous Employee Introductory Scheme.
- Team members' awards and incentives schemes.
- Contributory pension scheme entitlement.
- Life assurance cover.
- Uniform laundered complimentary.
- Complimentary meals whilst on duty.
- Complimentary Internet at allocated computers.
- Interest free Season Ticket Loan.
- Occupational Health, including subsidized massage treatments and health clinics.
- Complimentary Eye Test for VDU users.
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