Hotel Guest Experience Coordinator

3 weeks ago


Sunningdale, United Kingdom Dorchester Collection Full time

Position Overview

We are seeking a Guest Services Co-ordinator to join our team at Coworth Park Hotel, a renowned luxury hotel part of the Dorchester Collection. Our hotel offers an exceptional guest experience, and we strive to build a culture of inclusiveness, passion, creativity, and respect.

To deliver a seamless service from arrival to departure, our Guest Services Co-ordinator will anticipate guests' needs, ensuring a welcoming and intuitive experience. This role is perfect for those passionate about hospitality and delivering a 5-star service.

Key Responsibilities

  • Welcome guests in a polite and friendly manner, making them feel at home.
  • Check in/out and rooming according to Coworth Park standards.
  • Liaise with guests prior to arrival to gather information and make their stay more comfortable.
  • Drive buggies safely around the estate.

Requirements

  • Experience of Opera.
  • Good written and spoken English.
  • Pleasant and friendly demeanor.

What We Offer

  • Complimentary nights with breakfast within Dorchester Collection.
  • 50% F&B discount at selected restaurants.
  • Generous Employee Introductory Scheme.
  • Team members' awards and incentives schemes.
  • Contributory pension scheme entitlement.
  • Life assurance cover.
  • Uniform laundered complimentary.
  • Complimentary meals whilst on duty.
  • Complimentary Internet at allocated computers.
  • Interest free Season Ticket Loan.
  • Occupational Health, including subsidized massage treatments and health clinics.
  • Complimentary Eye Test for VDU users.


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