Shift Leader and Guest Services Coordinator
4 weeks ago
Position Overview
We are seeking an experienced Shift Leader and Guest Services Coordinator to join our team at Coworth Park Hotel, part of the esteemed Dorchester Collection. As a key member of our Guest Services team, you will play a vital role in ensuring the smooth operation of our Reception area and providing exceptional service to our guests.
Key Responsibilities
- Supervise and assist Guest Service Receptionists, ensuring that all tasks are completed to the highest standards.
- Assist with Check-in and Check-out, ensuring seamless guest experiences.
- Supervise billing, ensuring accurate and up-to-date folios.
- Liaise directly with VIP guests, ensuring all their needs are met.
- Deal promptly and effectively with any guest concerns.
- Conduct shift handovers with the Guest Service Manager at the end of each shift.
- Assist the Guest Service Managers as needed.
- Identify and communicate training needs to management.
- Carry out on-the-job training with Guest Service Receptionists.
- Act as an ambassador for the hotel.
- Attend relevant training courses to enhance your skills.
What We Offer
- Complimentary nights with breakfast at Dorchester Collection hotels.
- 50% F&B discount at selected restaurants.
- Generous Employee Introductory Scheme.
- Team members' awards and incentives schemes.
- Contributory pension scheme entitlement.
- Life assurance cover.
- Uniform laundered complimentary.
- Complimentary meals while on duty.
- Complimentary Internet access.
- Interest-free Season Ticket Loan.
- Occupational Health, including subsidized massage treatments and health clinics.
- Complimentary Eye Test for VDU users.
About Us
We value inclusiveness and diversity, reflected in our core values of passion, personality, respect, teamwork, and creativity. As a member of our team, you will contribute to a culture that promotes a variety of perspectives, driving our success.
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