Shift Leader and Guest Services Coordinator

4 weeks ago


Sunningdale, United Kingdom Dorchester Collection Full time

Position Overview

We are seeking an experienced Shift Leader and Guest Services Coordinator to join our team at Coworth Park Hotel, part of the esteemed Dorchester Collection. As a key member of our Guest Services team, you will play a vital role in ensuring the smooth operation of our Reception area and providing exceptional service to our guests.

Key Responsibilities

  1. Supervise and assist Guest Service Receptionists, ensuring that all tasks are completed to the highest standards.
  2. Assist with Check-in and Check-out, ensuring seamless guest experiences.
  3. Supervise billing, ensuring accurate and up-to-date folios.
  4. Liaise directly with VIP guests, ensuring all their needs are met.
  5. Deal promptly and effectively with any guest concerns.
  6. Conduct shift handovers with the Guest Service Manager at the end of each shift.
  7. Assist the Guest Service Managers as needed.
  8. Identify and communicate training needs to management.
  9. Carry out on-the-job training with Guest Service Receptionists.
  10. Act as an ambassador for the hotel.
  11. Attend relevant training courses to enhance your skills.

What We Offer

  1. Complimentary nights with breakfast at Dorchester Collection hotels.
  2. 50% F&B discount at selected restaurants.
  3. Generous Employee Introductory Scheme.
  4. Team members' awards and incentives schemes.
  5. Contributory pension scheme entitlement.
  6. Life assurance cover.
  7. Uniform laundered complimentary.
  8. Complimentary meals while on duty.
  9. Complimentary Internet access.
  10. Interest-free Season Ticket Loan.
  11. Occupational Health, including subsidized massage treatments and health clinics.
  12. Complimentary Eye Test for VDU users.

About Us

We value inclusiveness and diversity, reflected in our core values of passion, personality, respect, teamwork, and creativity. As a member of our team, you will contribute to a culture that promotes a variety of perspectives, driving our success.



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