Windows and Office System Administrator
3 weeks ago
We are currently seeking an experienced Windows and Office System Administrator to join our IT team at Swansway Group in Crewe. As a key member of our team, you will be responsible for providing top-notch support services to our user community, working closely with colleagues to deliver high-quality results.
Responsibilities:
- Support users via telephone and deskside visits to troubleshoot and resolve IT-related issues.
- Utilize strong troubleshooting skills to manage day-to-day support requests efficiently.
- Ensure accurate logging and resolution of helpdesk calls in line with service level agreements.
- Collaborate with technical support teams to escalate or de-escalate calls as necessary.
Requirements:
- Minimum 12 months of relevant experience in IT support.
- Excellent communication and interpersonal skills.
- Demonstrated expertise in Microsoft Windows 10/11, Microsoft Office 365, and related technologies.
- Ability to maintain inventory, asset, and license management records accurately.
- Driving license required for occasional site visits.
About the Company:
Swansway Group is a forward-thinking organization that values innovation, teamwork, and excellence. Our commitment to growth and development makes us an attractive employer for talented professionals seeking challenging roles.
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