Customer Service Representative

2 weeks ago

Edinburgh, Edinburgh, United Kingdom trip Group Full time
About Us

Trip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. Our company integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

Our Team

We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Our team of over 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania strives to expand our global markets and aim to be the world's leading and most trusted family of online travel brands.

Job Description

We are seeking a passionate and enthusiastic French speaking Customer Advisor to join our team in our Edinburgh office. As a Customer Advisor, you will be the first point of contact for our customers, responding to various travel queries and providing resolutions via Call, Chat, and Email.

You will be customer-centric, have a passion for travel, and be able to build rapport quickly. You will take pride in being able to problem solve and deliver the best possible customer service through our range of communication channels.

What We Offer

Joining our team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment, which includes:

  • 32 days annual leave
  • Workplace health cash plan including claiming back for dental, optical, and physiotherapy
  • Employee well-being program, Employee Assistance Program, and enhanced sick pay
  • Monthly performance-based bonuses
  • Extensive learning opportunities and resources to further your career
  • Annual travel points which can be redeemed at Trip.com towards your next adventure
  • Enhanced family policies (maternity/paternity/adoption)
  • Life and health insurance
  • Discounted parking pass at Fountain Park
  • Birthday cake on your birthday
  • Free on-site gym
  • Hybrid working
  • Frequent employee engagement events
  • Refer a friend bonus scheme

Alongside our excellent benefits package, we are committed to investing in your learning and development to support you building a career at Trip.com.

Requirements

To be successful in this role, you will need:

  • Customer service experience
  • Must be fluent in French and English
  • Effective communication skills
  • Good knowledge of Microsoft Office suite
  • Proficient typing abilities
  • Ability to remain calm and logical in challenging situations
  • Excellent problem-solving skills
  • Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Desired but not essential:

  • Previous contact centre experience
  • Travel & Tourism industry experience

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