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Service Delivery Manager
2 months ago
At SCC, we are seeking a highly motivated and experienced Service Delivery Manager to join our team. As a key member of our Technology Services team, you will be responsible for managing the delivery of our services to our customers.
Key Responsibilities:- Ensure operational service risks are captured and treated accordingly, and that customer success and account management teams are informed of any potential threats to service quality.
- Ensure accurate billing information for services, including variable elements, and work with customer success and account management teams to respond to queries or proposed changes.
- Maintain CSIPs for aligned services, prioritize actions based on stakeholder input, and provide regular updates.
- Understand SLA commitments for services and track performance, proactively flagging any degradation in service quality to operational teams.
- Previous experience as a successful service delivery manager, with a proven track record of working in customer- and operationally-facing roles.
- Experience working with and managing stakeholders and customers.
- Highly motivated and able to work effectively in a fast-paced environment, with a flexible approach and ability to operate with uncertainty and change.
- Able to work independently and take initiative.
- Understanding of ITIL-aligned principles and processes.
We offer a competitive salary package, car allowance/company car, bonus scheme, and a range of company benefits. We also offer hybrid working and core hours in line with role requirements, as well as career development and lifelong learning opportunities.
