Customer Service Representative
4 weeks ago
Job Title: Customer Service Host
About the Role
ABM is seeking a Customer Service Host to join our team at Aberdeen Airport. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience.
Key Responsibilities
• Manage passenger queue flow and check-in processes to minimize wait times and ensure a smooth passenger experience.
• Assist with crowd management and wayfinding within the airport terminal, International Walkway, and gate areas.
• Prepare passengers for security checks, including general preparation and access control.
• Provide assistance with passenger queries and wayfinding, promoting self-service check-in kiosks where possible.
• Communicate with the Terminal team regarding operational issues, asset or facility concerns, and inadequate flight information.
• Support the Airport Duty Manager during periods of irregularity and maintain general vigilance within the terminal building.
Requirements
• Right to work in the UK
• 5-year checkable employment/education history
• Willingness to work weekend shifts
• Excellent communication skills
• Must be over 18 years old
Desirable
• Excellent communication and interpersonal skills
• Flexibility
• Innovative
• Achievement-oriented
• Energy/Drive
• Courteous
• Patient and understanding
• Security-aware
About ABM
ABM is a leading provider of integrated facility services, dedicated to improving the spaces and places that matter most. We offer a comprehensive range of services, including cleaning, engineering, parking, security, and mission-critical solutions. Our team members play a vital role in delivering exceptional service and exceeding customer expectations.
Benefits
ABM offers a great range of benefits, including 24/7 GP access, mental health support, and a cycle-to-work scheme. Our innovative employee app, Access Perks at Work, provides exclusive discounts, gift cards, and cashback offers.
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