Customer Service Representative

4 weeks ago


Dyce, United Kingdom Abm Full time

Job Title: Customer Service Host

About the Role

ABM is seeking a Customer Service Host to join our team at Aberdeen Airport. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities

• Manage passenger queue flow and check-in processes to minimize wait times and ensure a smooth passenger experience.

• Assist with crowd management and wayfinding within the airport terminal, International Walkway, and gate areas.

• Prepare passengers for security checks, including general preparation and access control.

• Provide assistance with passenger queries and wayfinding, promoting self-service check-in kiosks where possible.

• Communicate with the Terminal team regarding operational issues, asset or facility concerns, and inadequate flight information.

• Support the Airport Duty Manager during periods of irregularity and maintain general vigilance within the terminal building.

Requirements

• Right to work in the UK

• 5-year checkable employment/education history

• Willingness to work weekend shifts

• Excellent communication skills

• Must be over 18 years old

Desirable

• Excellent communication and interpersonal skills

• Flexibility

• Innovative

• Achievement-oriented

• Energy/Drive

• Courteous

• Patient and understanding

• Security-aware

About ABM

ABM is a leading provider of integrated facility services, dedicated to improving the spaces and places that matter most. We offer a comprehensive range of services, including cleaning, engineering, parking, security, and mission-critical solutions. Our team members play a vital role in delivering exceptional service and exceeding customer expectations.

Benefits

ABM offers a great range of benefits, including 24/7 GP access, mental health support, and a cycle-to-work scheme. Our innovative employee app, Access Perks at Work, provides exclusive discounts, gift cards, and cashback offers.



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