Customer Service Host
6 months ago
**Description**:
**JOB TITLE: Customer Experience Host**
**LOCATION: Aberdeen Airport**
**CONTRACT: Temporary contract, fixed term**
**PAY RATE: £11.82 per hour**
**OVERVIEW OF JOB DESCRIPTION**
**Main Duties & Responsibilities**:
- Check-in passenger queue management and flow control including management of queuing systems.
- Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
- Security: General preparation of passengers prior to entering the Security Area.
- Security: If required assist in Central Search at peak times and undertake access control.
- Handle varied passenger queries and assist with general way finding.
- Assist the Passenger With Reduced Mobility service as required.
- Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.
- Assist, as directed by the Airport Duty Manager, during any periods of irregularity.
- Exercise general vigilance around the Terminal building.
- Promote use of self-service check-in kiosks.
- Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.
- First Aid (Training will be provided).
- Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).
**Essential**
- Must have the right to work in the UK
- 5 year checkable employment/education history
- Must be willing to work weekend shift
**Desirable**
- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous
- Patient and understanding
- Security Aware
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