Medical Equipment Maintenance Expert

3 weeks ago

Norwich, Norfolk, United Kingdom Medstrom Full time

Job Summary:

We are seeking a highly skilled Service Technician to join our team at Medstrom. As a Service Technician, you will play a critical role in ensuring the effective and timely delivery and maintenance of our medical equipment to customers across the UK and Ireland.

Main Responsibilities:

  • Deliver and set up medical equipment for patients, ensuring timely and effective service
  • Repair and maintain medical equipment, including disinfection, function checks, and electrical safety tests
  • Collect and return medical equipment to the service centre location
  • Complete records of testing, delivery, and collection within our computerized system
  • Maintain available product stock and spare parts inventory
  • Complete product modifications as required
  • Provide product demonstrations and basic training to staff
  • Maintain a clean and tidy work environment

Working Hours and On-Call Rota:

Working hours are 37.5 hours per week, Sunday to Thursday (alternating weekly between 8.30am – 4.30pm and 10am – 6pm). You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer.

Requirements:

  • Mechanical or electrical background desirable, but not essential as full training will be provided
  • Experience working within a healthcare setting is desirable
  • Full, valid UK driving licence required
  • Knowledge of Medstrom and/or other medical device manufacturers' products would be desirable, but not essential

Personal Requirements:

  • A proactive, 'can-do' attitude
  • Excellent customer service skills
  • The ability to communicate effectively
  • The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • DBS-checked (or the willingness to complete one)

About Medstrom:

Medstrom is a leading provider of medical equipment and services, with a strong presence in the UK and Ireland. We are committed to delivering high-quality products and services to our customers, and we are seeking a talented Service Technician to join our team.

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