Vehicle Damage Assessor – Castle Donnington

4 weeks ago


Castle Donington, Leicestershire, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team at Direct Line Group Auto Services. As a Vehicle Damage Assessor, you will play a crucial role in ensuring the workflow of job cards meets volume targets and identifying fast-track repairs.

Key Responsibilities:

  • Work within site guidelines to ensure the workflow of job cards to meet volume targets and identify fast-track repairs.
  • Constantly review repair methodologies to ensure all repairs are cost-effective.
  • Collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair.
  • Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage, and where applicable, agree amended repair hours with the workshop leadership teams and technicians.
  • Be accountable for Health and Safety regulations, company health and safety procedures appropriate to the role.
  • Achieve and maintain and embed all "standard methodology" and "lean activities" as instructed by business strategy.

Requirements:

  • Previous experience in a similar role with experience of vehicle repair methods.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification.
  • Ensure you achieve company and personal targets.

What We Offer:

  • A permanent role reporting to the Lead Vehicle Damage Assessor.
  • A competitive salary and benefits package, including a 9% employer-contributed pension and 50% off home, motor, and pet insurance.
  • Additional optional Health and Dental insurance and an EV car scheme allowing all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
  • Generous holidays and a buy-as-you-earn share scheme.
  • Employee discounts and cashback, plus many more benefits.

About Us:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.



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