Billing Process Lead
7 days ago
Miw Group Ltd - Make it Work is seeking an experienced Billing Process Lead to oversee all aspects of our telecom and mobile billing operations. As a key member of our team, you will be responsible for ensuring accuracy, efficiency, and adherence to industry standards.
This is a critical role within our organization, and we are looking for someone with excellent leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment. The ideal candidate will have previous experience in telecom billing operations, with a strong understanding of billing systems and processes.
The successful candidate will be responsible for leading our billing team, managing daily operations, and providing support to ensure excellent service delivery. This includes:
- Billing Operations Management:
• Oversee the end-to-end telecom billing process using aBillity billing platform.
• Ensure timely and accurate generation of invoices for all telecom services.
• Maintain data in the billing system to suit business needs.
• Monitor customer usage and alerting procedures.
• Manage CDR imports for all billing suppliers. - Data Analysis and Reporting:
• Analyze billing data to identify trends, discrepancies, and opportunities for improvement and provide recommendations based on this.
• Generate regular and ad-hoc reports for management and stakeholders.
• Prepare monthly reports and challenge current reporting methodology to improve quality.
• Produce dealer and staff commissions reports.
• Identify opportunities to improve data accessibility for streamlined company-wide data access. - Customer Support:
• Address and resolve customer billing inquiries and disputes in a timely manner.
• Collaborate with sales and support teams to ensure a seamless billing experience for clients.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.
• Liaise with Credit Control to address any outstanding issues to secure timely payments. - Compliance and Audit:
• Ensure compliance with industry regulations and company policies.
• Implement and maintain billing controls to prevent errors and fraud.
• Overlook procedures of best practices and standards.
• Review existing processes and internal reports to standardize, simplify, and automate.
The estimated salary for this position is $90,000 - $120,000 per year, depending on location and experience.
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