Customer Services Liaison Officer
3 weeks ago
About the role
We operate the UK's only flexible multi-temp shared-customer delivery logistics network. Our company buys, warehouses, picks, and distributes the entire stock that goes into our customer's stores across the UK, priding ourselves on quality of service.
As a key member of our team, you will be responsible for clear, concise, and accurate communication to internal and external customers in a fast-paced, reactive environment.
Your primary contact will be with stores and the senior leadership team, where you will deal with their queries, escalate concerns, and assist with requests.
Key Responsibilities
- Logging calls from stores and assisting with their queries.
- Keying orders and processing requests for additional stock.
- Sending out regular reports to stakeholders.
- Monitoring overdue deliveries and informing customers of estimated times of arrival.
- Contacting drivers directly for updates on delivery status.
- Answering queries from our customer's senior management team.
- Assisting the credit investigator with store credit claims.
- Receiving special requests and changes to planned deliveries from customers and informing the transport team.
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