Engineering Excellence Manager
3 days ago
ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our mission is to deliver exceptional engineering excellence through operational efficiency, effective communication, and strategic planning.
About the RoleWe are seeking a highly skilled Technical Program Manager for Engineering Excellence to drive critical programs, initiatives, and processes that enable our global engineering organization to thrive in a dynamic environment. This role will oversee key responsibilities, including metrics & reporting, strategic workforce management, best practices & standards, and communication & events.
Key Responsibilities- Metrics & Reporting:
Develop and maintain dashboards and reports to monitor engineering performance metrics, including development velocity, quality, defect rates, and process adherence. Facilitate the adoption of data-driven processes by collaborating with engineering leaders to define actionable KPIs and improvement goals. - Strategic Workforce Management:
Collaborate with stakeholders to optimize headcount allocation in alignment with business priorities, ratios, and location strategies. Partner with leadership to create and execute on workforce strategies for engineering. - Best Practices & Standards:
Support the creation and maintenance of engineering standards and best practices. Ensure alignment with industry benchmarks and help drive consistency across engineering teams. - Communication & Events:
Lead the planning and execution of leadership meetings, all-hands events, including creating agendas, content curation, and facilitating discussions.
- 10+ years of experience in operations, technical program management, or a related role within engineering or technology organizations.
- Bachelor's degree in Business Administration, Management, Computer Science, or a related field.
- Proficiency in data analysis, reporting, and technical and non-technical metrics management.
$120,000 - $180,000 per year, depending on location and experience.
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