Customer Service Representative for Rental Sector
2 days ago
About Us
At Carrier, we are a world leader in healthy, safe, sustainable and intelligent building and cold chain solutions.
We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by our vision, values and culture.
Job Summary
We are seeking a highly motivated Customer Service Representative to join our team in Livingston, UK.
The successful candidate will be responsible for providing administrative and sales support in our depot, interacting with clients, managing customer relationships, and ensuring timely delivery of services.
Key Responsibilities
- Managing enquiries from existing and new clients, creating and recording relevant information.
- Providing high-level sales support through efficient and professional communication.
- Opening new customer accounts, processing hire and sales quotations, and organizing transport.
- Communicating with customers to ensure satisfaction with hired items, resolving invoice queries, and managing equipment exchanges.
- Running pre-invoice reports, resolving anomalies, and participating in quality audits.
- Liaising with departments to meet client requirements and contribute to the budget and sales strategy.
Requirements
To succeed in this role, you must have:
- Previous experience in administration or sales (ideally in the rental sector).
- A proactive approach focused on customer needs.
- Excellent telephone manner and communication skills.
- Strong command of MS Office.
- Self-motivation, openness to development, and excellent time management and organizational skills.
What We Offer
- A salary based on your experience (£28,000 - £32,000 per annum).
- A generous pension scheme.
- Stable working hours (Monday to Friday, 8am-5pm).
- Paid sick leave.
- 25 days of holidays plus bank holidays.
- Necessary training opportunities.
Why Choose Us
At Carrier, we strive to provide a great place to work, attracting, developing, and retaining top talent, promoting employee engagement, fostering teamwork, and driving innovation for the benefit of our customers.
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