Customer Service Representative

4 weeks ago


York, York City, United Kingdom Priory Medical Group Full time

About the Role

We are seeking a skilled and enthusiastic individual to join our Patient Central Team as a Call Handler. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, handling calls efficiently, and making a real difference to their experience.

Key Responsibilities

  • Provide a friendly and reassuring telephone presence, ensuring patients feel supported and confident in their interactions with our team.
  • Follow a call guide prompted by our electronic triage system to make patient care requests, ensuring seamless communication and care coordination.
  • Ensure calls are handled efficiently, working towards targets within the team and making a positive impact on patient experience.
  • Perform various administration duties generated by patient calls and other tasks associated with the Patient Central team.

Person Specification

We are looking for a candidate with excellent communication skills, a positive attitude, and a strong ability to work as part of a team. If you have a warm and friendly personality, a reassuring smile, and a can-do attitude, we would love to hear from you.

About Us

Priory Medical Group is an award-winning large multi-site training practice based in York. We value the wellbeing and health of our staff, offering various resources to support mental health and wellbeing. As a Disability Confident Committed Employer, we actively encourage applicants with disabilities and long-term health conditions to apply.



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