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Pensions Administration Director

1 month ago

Redhill, Surrey, United Kingdom WTW Full time
About the Role

We are seeking a highly experienced Pensions Administration Manager to join our team at WTW. As a key member of our Operations team, you will be responsible for delivering exceptional pension administration services to our clients.

Key Responsibilities
  • Lead a team of pension administrators to ensure high-quality service delivery and meet performance objectives.
  • Develop and implement strategies to improve operational efficiency, quality, and customer satisfaction.
  • Collaborate with Operations Manager to make commercially focused decisions influencing internal and external stakeholders on service delivery, growth, and continuous improvement.
  • Ensure adherence to change, quality assurance, and operational excellence frameworks to maintain a quality service.
  • Accountable for ensuring team productivity is at its optimum and measured.
  • Create a collaborative culture where teams work flexibly to support each other.
Requirements
  • Highly experienced in creating and managing high-performing teams.
  • A track record of achieving business objectives and goals in a fast-paced team environment.
  • A strong leader and negotiator with excellent influencing skills.
  • Evidence of developing and implementing staffing and training plans to maximize quality, efficiency, utilization, and productivity.
  • Ability to create a one-team mindset that mentors and develops employees to help create a high-performance organization.
  • Experience in dealing with DB, DC, and hybrid occupational schemes is essential.
  • Experience of working within a client-facing environment.
  • Critical thinking to facilitate more in-depth discussions.
  • Excellent time management skills and the ability to oversee multiple concurrent projects.
About WTW

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization.