Logistics Coordinator
1 month ago
Chase & Holland is excited to be working with a leading business, currently experiencing strong growth, and seeking a highly organised and conscientious Fulfilment Manager to join their busy Fulfilment team.
The successful candidate will report into the Head of Fulfilment and be responsible for ensuring all orders are completed to a high standard and on time, while supporting the team leader and other staff members.
In Return You'll Receive:
- Genuine development opportunities
- A Monday to Friday working week
- The opportunity to work with a leading organisation offering a positive working culture
- A pension
Responsibilities of the Fulfilment Manager:
- Oversee all aspects of the letter fulfilment process
- Manage the delivery of exceptional customer service
- Proactively manage the fulfilment team to always deliver a high level of quality
- Resource planning
- Documenting processes to provide robust QC procedures to support quality compliance
- Stock management and forecasting
- Reporting on client specific KPIs and SLAs
- Attending client review calls where required
- Effective workforce planning
- Managing the contingent workforce ensuring adequate onboarding process
- End to end recruitment
- Motivating and inspiring the team by promoting positive communication
- Performance management and development of your direct reports
Required Skills & Experience:
- Previous supervisory experience
- Able to work under pressure and to tight deadlines
- A self-starter using your initiative to reach goals and solve problems
- Analytical with great attention to detail
- A can-do attitude with a proactive mind set
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