Highway Response Specialist

20 hours ago


Croydon, Greater London, United Kingdom FM Conway Full time

FM Conway, a leading provider of transportation solutions, is seeking a Highway Response Specialist to join their Transport for London – HMPF contract team. The successful candidate will play a critical role in ensuring a streamlined and efficient approach to incidents and repairs on the TfL road network.

The ideal candidate will have experience in a similar role, managing incidents and dealing with internal and external stakeholders on the phone and via email. A strong customer focus, excellent attention to detail, and good IT skills are essential for this position. Ideally, you will have worked within the highways/construction industry, although this is not essential.

The estimated salary for this position is £38,000 - £50,000 per annum, depending on experience. In addition to a competitive salary, you will receive a range of benefits, including career and professional development opportunities, 23 days holiday plus bank holidays, and access to a wide range of shopping discounts through our Rewarding Great People platform.

As a Highway Response Specialist, you will be responsible for:

  • Coordinating highway responses to minimize disruption to road users and communities
  • Ensuring accurate and timely reporting of incidents and defects
  • Liaising with Supervisors and work teams to ensure effective communication
  • Providing general office administration support
  • Assisting with the management of client relationships


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