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Data Planner
2 months ago
### Job Summary
We are seeking a skilled Data Planner to join our team at VIVO Defence Services. As a key member of our operations team, you will play a pivotal role in assisting us in delivering reactive, planned, and void maintenance services to our customers.
### Key Responsibilities
* Ensure that our systems are updated within prescribed timescales and utilized to their full capability to ensure maximum efficiency
* Coordinate the delivery of customer solutions and administer customer feedback
* Support resource planning, confirm holiday rotas, and highlight potential additional resource requirements
* Promote customer service excellence to deliver a positive and caring customer experience
* Maintain a daily relationship between the Regional Service Centre and on-site teams
* Run reports and maintain all system information and data
* Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
* Undertake general administrative duties
### Requirements
* Scheduling experience within a planned and maintenance environment
* Awareness of safe working within a facilities management or building environment
* Experience of working accurately to timescales and providing customer service excellence
* Intermediate/Advanced Excel & Microsoft packages
* Experience of working accurately to deadlines in a pressurised environment
### What We Offer
* Up to 6% contributory pension scheme
* 25 Days annual leave
* Volunteer leave
* Established reward and recognition scheme
* One paid professional subscription
* Life Assurance Policy
* Employee discount and reward schemes
* Interesting, varied, and enjoyable work
* A company that recognises your contribution
* Training opportunities and qualifications within a supportive environment to ensure career progression
### About VIVO Defence Services
VIVO Defence Services is a joint venture between Serco and EQUANS. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader.