Operations Team Lead

2 days ago


London, Greater London, United Kingdom Bank of America Full time
Retirement Billing – Account Management Ops Team Lead

About the Role:

We are seeking an experienced Operations Team Lead to join our Retirement Billing team at Bank of America. As a key member of our team, you will be responsible for coordinating and managing team workflow across various systems to ensure daily processes are completed accurately and deliverables are met.

The ideal candidate will have a strong understanding of accounting and financial reporting principles, as well as excellent written and verbal communication skills. You will also have the ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines, and business objectives are met.

Key Responsibilities:

  • Coordinate and manage team workflow across various systems
  • Provide day-to-day training and coaching to team members
  • Monitor team service levels, volume, performance metric reporting, escalating concerns where appropriate
  • Conduct quality assurance reviews and provide routine supervisory manager approvals
  • Research complex operational and client requests, issues, and escalations

Requirements:

  • 2-3 years of experience relating to reconciliation, billing, project management, trading, and/or managed products service support
  • General knowledge of accounting and financial reporting
  • Professional written and verbal communication skills
  • Demonstrates attention to detail

Salary Range: $80,000 - $110,000 per year, depending on experience.

Location: United States of America



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