Aesthetic Field Service Engineer

1 month ago


Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time
Job Title: Field Service Engineer

Vertex IT Solutions Ltd is seeking a skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for providing technical support and services to customers on-site.

Key Responsibilities:

  • Provide technical support and services to customers on-site, including troubleshooting and resolving technical issues.
  • Implement and support disaster recovery solutions.
  • Develop in-depth knowledge of the service catalogue and how it relates to customers' needs.
  • Enter all work as service tickets into ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Requirements:

  • Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
  • Service awareness of all organisation's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.

About Vertex IT Solutions Ltd:

Vertex IT Solutions Ltd is an established Managed Service Provider with 18 years' experience supporting clients within the Yorkshire, Lancashire, Lincolnshire, and Merseyside area. They believe in providing high levels of customer service, ensuring that they consistently deliver solutions effectively and efficiently to support their clients' businesses smoothly.



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