ERP Support Specialist

5 days ago

Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time
Job Title: ERP Support Specialist

Elevation Recruitment Group is pleased to be exclusively supporting one of our key clients in the recruitment of a Lead ERP Support Analyst.

Job Summary:

We are seeking an exceptional Lead ERP Support Analyst to become an integral part of our client's team. In this role, you will have the exciting opportunity to provide first-class software support to the business ERP/back-office systems and various integrated applications.

Key Responsibilities:

  • Provide timely and efficient software support for the ERP/back-office system and integrated applications.
  • Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes.
  • Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions.
  • Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds.
  • Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements.
  • Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications.
  • Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality.
  • Stay abreast of application updates, new features, and industry trends to inform decision-making and optimize system performance.
  • Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes.
  • Maintain detailed documentation of support activities, including issue details, resolutions, and configurations.

Requirements:

  • Demonstrable experience in a commercial environment, providing application support and development.
  • Basic accounting skills to troubleshoot financial modules within the ERP system.
  • Strong SQL skills for database querying and data analysis.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes.
  • Good working knowledge of MS CRM (Customer Relationship Management) systems.
  • Valid driving license for occasional travel to other company sites.
  • Experience in business analyst methodologies is desirable.

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