Eyewear Support Specialist
4 days ago
Job Overview:
We're bloobloom, a revolutionary eyewear brand that's changing the way people buy glasses. Our mission is to deliver an exceptional customer experience and make a positive impact on the world.
About the Position:
This full-time Optical Assistant role is based in our Notting Hill offices and involves working closely with our Customer Experience team to provide top-notch support to customers.
Your Key Responsibilities:
- Deliver exceptional customer service across all channels.
- Showcase in-depth product knowledge and explain features and benefits of our lenses and frames.
- Oversee order lifecycle and provide seamless after-sale assistance.
- Become the voice of the customer, advocating for their needs and issues cross-departmentally.
- Stay creative and innovative in finding new ways to deliver outstanding customer service.
- Convert customers into loyal advocates for our brand.
Requirements:
- Relevant experience in communications or customer-facing roles.
- Educated to university degree level or equivalent.
- Fluent English speaker with excellent verbal, written, and communication skills.
- Comfortable in a digital environment.
- Prior experience in the optical industry is a plus.
What We Offer:
- A competitive salary based on experience: £28,000 - £38,000 per annum.
- The opportunity to join a fast-growing and ambitious startup.
- A friendly team of highly motivated individuals.
- Exceptional scope for progression and development.
- An environment where your ideas are valued and you can make a real impact.
- A great West London location, just a 4-minute walk to Portobello Road.
- Spacious, modern offices with excellent facilities.
- Regular company socials and events.
- Perks for employees and up to 10 family members and friends.
- Free spectacles and sunglasses for you, plus discounts for family and friends.
- 22-day holiday + bank holidays.
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