Operations Coordinator
3 days ago
**Job Summary:**
We are seeking an experienced Operations Coordinator to join our team at Infopark. As an Operations Coordinator, you will play a crucial role in ensuring the smooth operation of our projects and initiatives.
Key Responsibilities:
- Develop and implement effective call centre strategies to improve customer satisfaction and reduce call resolution times.
- Monitor and evaluate agent performance, providing coaching and training opportunities to enhance their skills.
- Collaborate with other supervisors and management team members to support agents and maximize customer satisfaction.
- Analyse data and prepare reports to assist management in determining call centre goals.
Competencies:
- Foster a culture of continuous improvement and innovation within the team.
- Implement process improvements to increase efficiency and productivity.
- Ensure adherence to schedules and deadlines.
- Develop and maintain effective relationships with stakeholders.
About the Role:
This is a full-time position with a salary range of $60,000 - $80,000 per annum, depending on experience.
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