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Customer Service Representative

1 month ago

London, Greater London, United Kingdom M&S Full time
About the Role

As a Part Time Retail Team Member at M&S, you will play a vital role in helping our customers achieve their best. Your primary responsibility will be to assist in driving sales, commerciality, and service standards within your store. This will provide a strong foundation across all elements of our business, supporting career progression in the future.

Key Responsibilities
  • Assist in driving sales, commerciality, and service standards within your store.
  • Provide excellent customer service, ensuring every customer interaction is positive and memorable.
  • Work collaboratively with colleagues to achieve store objectives and support the development of internal talent.
  • Utilize data to inform operational decisions and drive business growth.
Benefits
  • 20% colleague discount across all M&S products and many third-party brands.
  • Competitive holiday entitlement with the potential to buy extra holiday days.
  • Discretionary bonus schemes awarded based on personal objectives and business performance.
  • Generous Defined Contribution Pension Scheme and Life Assurance.
  • Dedicated welcome to our teams with a tailored induction and training programmes.
  • Access to our M&S Choices portal for amazing perks and discounts.
  • Industry-leading parental, adoption, and neonatal policies.
  • Wellbeing support, including 24/7 Virtual GP and PAM Assist.
Our Commitment

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. Our active Inclusion, Diversity, and Equal Opportunities Policy starts with our recruitment and selection process. We are happy to discuss smart and flexible working arrangements.

M&S is ready to push boundaries and lead the industry into a greener, speedier, and more inspiring digital era. We are looking for people who are thrilled by the challenge of introducing innovative experiences to the retail world and surprising every customer with reasons to shop in our stores and online, day in, day out.