Digital Systems Support Specialist
7 hours ago
We are seeking a highly motivated and enthusiastic individual to join our Digital Systems Team at Gateshead Health as a System Support Assistant. As part of this team, you will play a pivotal role in the day-to-day running of the Trust's Patient Administration System and the Trust's Digital Dictation system. You will have opportunities to develop new skills or expand existing ones by assisting with system implementations and upgrades, including testing software and training delivery.
This is an excellent opportunity to work alongside a team of System Administrators and contribute to the smooth operation of our digital systems. You must be a calm and composed individual with excellent communication skills, able to use your initiative, and work efficiently under pressure. A flexible approach to working arrangements is essential to meet service needs, which may include occasional evening, early morning, or weekend shifts.
Main Responsibilities- To assist in the administration of the Trust's systems managed by the Digital Solutions and Service Delivery Department, including delivering user training for all levels of staff.
- To support and assist with data quality across the systems.
- Provide day-to-day administration of the CareFlow system.
- Maintain the content and quality of information within the CareFlow system.
- Deliver training across all CareFlow modules and configure new user accounts ensuring appropriate access levels.
- Assist in preparing documentation and training guides.
- Act as first-line support for system users, providing advice and guidance, resolving software problems where possible.
- Produce timely, verified information to meet ad-hoc requirements.
- Coordinate scheduled and unscheduled work effectively to completion within time scales.
- Ensure accurate, timely, and comprehensive data collection through validation and audit procedures.
- Act upon own initiative regarding issues/problems/trends relating to system administration.
- Assist with ongoing specification and implementation of the CareFlow system across Trust departments.
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