Outbound Sales Representative
2 weeks ago
Job Summary:
We are seeking a highly motivated and results-driven Outbound Sales Representative to join our team. As a key member of our sales team, you will be responsible for selling cremation funeral plans directly to individual consumers over the phone.
Key Responsibilities:
• Make outbound calls to prospective customers who have enquired about direct cremation plans, with the objective of answering any queries and optimising sales conversion rates.
• Act as a Brand Ambassador for the company, ensuring that all activity undertaken presents the company in a positive way and delivers an exemplary level of customer service.
• Work in line with the company's process and FCA regulations.
Requirements:
• Minimum of 1 year of outbound telephone sales experience preferred.
• Proven success in a target-driven environment.
• Experience interacting with potentially vulnerable customers.
• Demonstrated excellence in delivering customer service.
• Ability to work in line with detailed procedures.
• Skilled in problem-solving and identifying process improvements.
Benefits:
• 30 days holiday
• Bupa cash back plan
• Pension with the option of a SMART pension
• Death in service benefit
• Employee Assistance service, including access to a 24/7 online GP
Working Hours:
• 09:00 - 17:00 Monday to Friday three weeks out of four with one in four weeks working a late shift (12:00-20:00).
• Participate on the pre-need weekend rota, which will include working a Saturday (09:00 - 17:00) one week in every three weeks in return for a day of in-lieu, the following week.
About Us:
We are a leading independent provider of direct cremations, with extensive experience in funeral services and over 7 years' experience with direct cremations. We are committed to delivering an exceptional level of customer service and are looking for a dedicated and results-driven individual to join our team.
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