Customer Service Representative
1 month ago
We are seeking a skilled Contact Centre Agent to join our team in Galashiels. As a key member of our Contact Centre Team, you will be responsible for handling inbound and outbound calls, assisting customers with payment plans, and resolving general queries.
Key Responsibilities:- Manage customer enquiries and provide effective solutions to queries.
- Assist customers with payment plans over the telephone.
- Ensure accurate and timely updates to customer records.
- Deal with customer complaints in a professional and efficient manner.
- Competitive staff benefits, including discounts on retail shopping, travel, and socialising.
- Cycle to work scheme.
- 24 days annual leave, plus 6 bank holidays.
- Based in the centre of Galashiels, with excellent transport links.
- Pension scheme.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates. New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. We are committed to creating an inclusive environment for all employees and recruit based on merit and passion for creating better outcomes.
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