Healthcare IT Solutions Specialist

2 weeks ago

London, Greater London, United Kingdom London Bridge Hospital Full time

Job Title: Healthcare IT Solutions Specialist

About the Role:

We are seeking a skilled Healthcare IT Solutions Specialist to join our team at London Bridge Hospital. As a key member of our Information Technology Group (ITG), you will play a vital role in developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, and outpatient centers.

Key Responsibilities:

  • Assist in the implementation and support of systems and technologies deployed to consultants and medical secretaries.
  • Recommend process changes that improve the implementation, maintenance, and support of consultant-facing equipment and technologies.
  • Assist in testing customer-related systems for facility-specific requirements.
  • Coordinate consultants and medical secretary service requests.
  • Document interactions with consultants and supporting medical secretaries to confirm needs are met.
  • Monitor and communicate trends and issues, provide timely response and resolution to provider issues identified and reported in ServiceNow.
  • Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection, and security compliance.
  • Assure consultants and staff have access to appropriate patient data.
  • Contribute to division and facility strategic planning.
  • Responsible for planning, developing, tracking, and delivery of training for providers, hospital business partners, and consultant office staff on new and current applications.
  • Partner with facility and division colleagues to enable a successful consultant experience and foster improved customer service interactions.

Requirements:

  • Minimum 3 years in a similar role.
  • Experience in working in and managing a changing environment.
  • Experience in an environment in the healthcare industry to physician support.
  • Prior experience supporting clinical applications with physicians.
  • Organisational skills and attention to detail.
  • Demonstrated ability to communicate effectively with clinical and information technology personnel.
  • Broad understanding of workflow and how systems are used in physician practices.

Why Join Us:

At London Bridge Hospital, we are committed to providing exceptional care to our patients and exceptional opportunities to our employees. As a Healthcare IT Solutions Specialist, you will be part of a dynamic team that is dedicated to delivering high-quality healthcare services. We offer a range of benefits, including 25 days holiday per year, private healthcare insurance, and a comprehensive range of flexible health, protection, and lifestyle benefits.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to our website.

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