Facilities Management Assistant

6 days ago


Heaton Moor, United Kingdom Workpoint Recruitment Ltd Full time

We are seeking a highly organized and communicative Helpdesk Coordinator to provide comprehensive administrative support to our team at Workpoint Recruitment Ltd.

As a Helpdesk Coordinator, you will be responsible for providing exceptional support on the reactive maintenance help desk for clients and contractors, inputting job requests and works orders via the Qube/Planet software system, and responding to telephone calls from a dedicated direct maintenance telephone line.

Key responsibilities include:

  • Providing administrative support to the facilities management team
  • Managing and prioritizing tasks to ensure timely completion
  • Communicating effectively with clients, contractors, and internal stakeholders
  • Processing contractor invoices and arranging quotations for costed works
  • Preparing reports for key clients and promoting amicable working relationships within the team

Requirements:

  • Excellent administration skills and attention to detail
  • Strong communication and customer service skills
  • Good understanding of Microsoft Office software packages and general IT knowledge
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred qualifications include previous experience in a similar helpdesk or scheduling role, or within a property management environment or FM administration role.



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