Facilities Management Assistant
6 days ago
We are seeking a highly organized and communicative Helpdesk Coordinator to provide comprehensive administrative support to our team at Workpoint Recruitment Ltd.
As a Helpdesk Coordinator, you will be responsible for providing exceptional support on the reactive maintenance help desk for clients and contractors, inputting job requests and works orders via the Qube/Planet software system, and responding to telephone calls from a dedicated direct maintenance telephone line.
Key responsibilities include:
- Providing administrative support to the facilities management team
- Managing and prioritizing tasks to ensure timely completion
- Communicating effectively with clients, contractors, and internal stakeholders
- Processing contractor invoices and arranging quotations for costed works
- Preparing reports for key clients and promoting amicable working relationships within the team
Requirements:
- Excellent administration skills and attention to detail
- Strong communication and customer service skills
- Good understanding of Microsoft Office software packages and general IT knowledge
- Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred qualifications include previous experience in a similar helpdesk or scheduling role, or within a property management environment or FM administration role.
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