Customer Service Representative
21 hours ago
We are Spring Supply Chain, a transport company based in Huddersfield. Our mission is to provide exceptional customer service while ensuring the smooth delivery of goods.
Salary
$40,000 - $50,000 per annum, depending on experience.
Job Description
As a Customer Service Representative, you will play a vital role in supporting our customers who have questions or queries with deliveries. Your duties will include taking inbound calls from customers, calling customers to update them, providing advice on appropriate vehicles and documents, and updating customers on lost, damaged, or late deliveries. You will also be responsible for keeping all systems up to date with correct customer and shipment details.
Required Skills and Qualifications
- Experience of working in a telephone-based customer service role
- Strong communication skills
- Ability to build relationships with customers
- Ability to keep calm under pressure
- Knowledge of logistics and transportation would be an advantage but not essential
Benefits
- Competitive salary
- No evening or weekend work
- Free parking and good public transport links
- Opportunities for career growth and development
What We Are Looking For
We are looking for a dedicated and customer-focused individual who can provide excellent support to our customers. If you have experience in customer service and are looking for a new challenge, we encourage you to apply.
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