Data Center Infrastructure Specialist
4 days ago
Experis UK Data Center Technician Role Overview
This is a unique opportunity to join Experis UK as a Data Center Technician, collaborating with a renowned Global IT Services Provider.
About the Job
We are seeking an experienced Data Center Technician for an initial 12-month contract, based in the Reading area. This is a fully on-site role offering an excellent chance to work within a cutting-edge data center environment.
Key Responsibilities
- Hardware Maintenance and Break Fix: Troubleshooting and repairing servers, ensuring timely hardware fault resolution across HP, Dell, and IBM platforms.
- Server Setup and Decommissioning: Provisioning, racking, stacking, configuring, and decommissioning servers and redundant equipment.
- Support Trainee Engineers: Providing guidance and training to trainee data center engineers as required.
- Expert Hardware Support: Delivering specialist support and coordinating hardware replacements as necessary.
- Operational Coordination:
- Ensuring the efficient operation of the data center by collaborating with the support team and liaising with engineers across other sites.
- Managing incoming calls and emails related to data center support issues.
- Coordinating with third-party suppliers to report and escalate customer issues.
- Customer Service Excellence:
- Responding to customer issues within defined SLAs.
- Providing proactive updates to customers regarding service resolutions.
- Escalating unresolved tickets to second-line teams while ensuring monitoring and closure.
- Process Adherence: Following established escalation processes and maintaining quality and efficiency in all technical and service delivery activities.
Shift Patterns
This role operates on a rotational shift basis, ensuring 24/7 coverage. Shifts include early, late, weeknight, weekend day, and weekend night rotations.
Additional Details
- This is a temporary-to-permanent role, offering long-term growth opportunities for successful candidates.
- Candidates must be proactive, detail-oriented, and skilled in managing technical challenges in a fast-paced environment.
Estimated Salary Range: £45,000 - £60,000 per annum, dependent on experience and qualifications.
This role offers an excellent chance to work at the forefront of IT services, contributing to a dynamic and collaborative data center environment.
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