Poker Dealer

2 days ago

Bournemouth, Bournemouth, United Kingdom The Rank Group Full time

About Us

The Rank Group is a leading gaming and betting company that operates in the UK and other countries. We are committed to providing an exceptional customer experience and creating a positive work environment for our employees.

Job Summary

We are seeking a skilled Poker Dealer to join our team at Grosvenor Casinos. As a Poker Dealer, you will be responsible for dealing poker games in a fair and efficient manner, while providing an exceptional customer experience.

Key Responsibilities

  • Welcome customers warmly into the business and provide a positive first impression.
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions in all interactions with customers and colleagues.
  • Work with colleagues to provide efficient and dynamic service, ensuring that customers receive a high-quality experience.
  • Deliver an excellent quality experience by evaluating individual needs and acting upon this information.
  • Communicate effectively with colleagues and card room supervisor to ensure seamless operations.
  • Create an environment of community and fun, promoting a positive and engaging atmosphere for customers.
  • Show immaculate technical standards in dealing, chips skills, bet calculation, and enforcing the rules of the game.
  • Interact with customers in a range of ways that is consistent with their experience and ability in the game.
  • Maintain the security of the game, cash, and assets, ensuring that all transactions are conducted in a fair and transparent manner.
  • Ensure that you proactively comply with all regulations, particularly for licensing conditions, and safer gambling practices.

Requirements

  • Previous experience working as a poker dealer (preferred but not essential, as full training can be provided).
  • Fanatical about delivering an unrivalled customer experience.
  • Ability to collaborate with the wider business and adapt to changing circumstances.
  • Comfortable with change and able to embrace new ways of working.
  • Good interpersonal skills and conflict resolution.
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.
  • Must be 18+ and have the right to work in the UK.

What We Offer

We offer a competitive hourly rate, plus tips, and a £1 per hour bonus for working after midnight. We also offer part-time and full-time hours, allowing you to choose a schedule that suits your needs.

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