Head of Operations

2 weeks ago

London, Greater London, United Kingdom Norrie Johnston Recruitment - Global Executive Search & Interim Management Full time
Job Title: Head of Operations

Our client, a leading brand in the water-based underfloor heating systems market, is seeking an experienced Head of Operations to oversee all operational activities. The successful candidate will be responsible for controlling GP, implementing processes, increasing productivity, and improving the customer experience.

Key Responsibilities:
  • Manage the credit control, purchasing, and warehouse teams
  • Take overall responsibility for stock, purchasing, and supply chain
  • Meet annual GP budget and seek improvement opportunities
  • Identify trends and anticipate challenges ahead
  • Stay up to date with competitor movements and maintain knowledge of industry standards and new technologies
  • Oversee quality sign-off and returns process and reporting
  • Meet H&S standards and regulation requirements
  • Monitor and develop performance of the Operations team through goal setting, training, culture, PDRs, and accountability
  • Recruit, induct, and onboard new starters
  • Manage ERP system and improvement opportunities
  • Adept a culture-first approach
  • Be a brand ambassador
Requirements:
  • 3+ years' experience in a similar role
  • Proficient in the application of Lean principles
  • Challenger mindset to continually improve procedures
  • Experienced in web, CRM, and ERP integrations
  • Experience in implementing/managing 3PL locations
  • Experience in setting up easy-to-use online payment platforms
  • Familiar with running multi-channel logistics operations
  • Knowledge of product compliance within the UK and EU market (particularly with construction materials)
  • Strong with Microsoft Office - Word, Excel, and Outlook
  • Excellent communication skills, both written and verbal
  • Commercial skills, data analysis, and time-motion studies
  • Strong organisation and time management skills
  • Personable, presentable, and articulate
  • Positive, proactive, and punctual
  • Adept with technical detail and strong in accuracy
  • Exceptional leadership and team skills
  • Willing to travel abroad and work beyond hours when necessary
  • Full UK Driving Licence

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