Senior Venue Operations Manager

2 weeks ago


London, Greater London, United Kingdom The Breakfast Group Full time

The Breakfast Group, a renowned operator of vibrant venues in London, is seeking an experienced Floor Supervisor to join their exceptional team. With over 30 years of passion for creating memorable experiences, the company has established itself as a leader in the industry.

Role Overview

This is an exciting opportunity for a motivated individual to lead the Floor team and drive their training, engagement, and motivation. The successful candidate will be responsible for managing guest experience, complaint handling, and atmosphere management, while also supporting business strategies and contributing to the company's growth.

Job Description

We are looking for a seasoned professional with a strong track record in hospitality management. As a Floor Supervisor, you will be responsible for:

  • Leading the Floor team and driving their training, engagement, and motivation
  • Managing guest experience and ensuring high-quality service standards
  • Handling complaints and resolving issues in a professional manner
  • Supporting business strategies and contributing to the company's growth
Requirements

To be successful in this role, you will need:

  • A strong interest in self-development and growth
  • Experience in managing guest experience, complain handling, and atmosphere management
  • Excellent communication and interpersonal skills
  • Strong organisational and problem-solving skills
  • Ability to work under pressure and maintain a calm demeanor
Benefits

We offer a competitive salary package, including a competitive salary (£35,000 - £45,000 per annum), weekly pay, healthy work-life balance, pension scheme, fun working environment, free meals on shift, share of service charge, and 50% staff discount across every site of the group.

About Us

The Last Talisman is a unique venue located in the heart of Bermondsey Street, serving expertly crafted cocktails and a sizzling Asian grill. We are open Tuesdays to Sundays, serving lunch, brunch, and dinner. Our team is passionate about delivering exceptional customer experiences and creating memorable moments for our guests.



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