Customer Service Representative

4 weeks ago


County Down, United Kingdom Brook Street UK Full time
Job Description


Brook Street (UK) Limited is seeking a skilled Customer Service Administrator to join their expanding business in Newry. This is an excellent opportunity for a customer-focused individual to work with a well-established company and contribute to its growth.

  • As the first point of contact for customers, you will greet them in a courteous manner and interpret their requirements.
  • You will generate, amend, and update service schedules and send reminders to customers.
  • Vehicle and customer database management will be a key responsibility, ensuring accurate and up-to-date information.
  • You will book PSV appointments and issue workshop job cards, monitoring the progress of vehicles in the workshop.
  • Processing and closing out workshop job cards and assisting with invoicing will also be part of your duties.
  • You will make outbound sales and customer care calls, managing key customer relationships and creating maintenance contract quotes.
  • Liaising with the Workshop Foreman for job planning will ensure efficiency and profitability.
  • You will contact customers to inform them of any additional work required and provide accurate quotations to gain the necessary authority to complete the work.
  • Upon job completion, you will contact customers to explain the work that has been carried out and arrange vehicle collection/delivery.
  • Other general administration duties, such as running daily, weekly, and monthly reports, scanning and filing paperwork, record archiving, and general word processing, will also be required.


Criteria

  • Educated to GCSE standard or equivalent, including Maths and English.
  • Strong administration skills and excellent organisational skills are essential.
  • Ability to communicate effectively at all levels, both verbally and written, and both internally and externally.
  • Ability to structure workload in an efficient manner and work under pressure.
  • Confident communication skills and a polite and professional telephone manner are required.
  • Excellent computer proficiency and ability to work effectively as part of a team and with minimal supervision.
  • A full and clean driving licence is necessary.
  • Some existing mechanical knowledge would be advantageous, but not essential.


Salary can be disclosed on application. Core hours of work will be Monday to Friday; 8:30am - 5:00pm with flexibility to work on Saturday mornings as required. Please send CV to Colleen Farquharson via the apply link.


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