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Customer Service Team Lead
2 months ago
YorkTest Laboratories is a leading provider of testing, service, and aftercare solutions. As a Customer Service Executive, you will play a key role in delivering exceptional customer experiences through inbound phone calls and interactions with prospective and existing customers. Your primary responsibility will be to explain the benefits of our product range and services, ensuring first-class customer service. Based at our Monks Cross York location, this is a full-time on-site role that requires you to provide excellent customer support, manage customer interactions, and oversee daily customer service operations. Key responsibilities include handling difficult conversations, recording and escalating feedback, and working in line with our Company Complaints procedure. If you are a skilled communicator with a passion for delivering great customer service, we encourage you to apply for this exciting opportunity.
