Senior Fragrance Team Lead

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

About Sephora

Sephora is a leading beauty retailer within the LVMH family, with a presence in 35 markets and over 3,000 stores. Our mission is to reimagine the future of beauty by empowering our customers, teams, and partners to be their best selves.

Job Overview

We are seeking an experienced Senior Fragrance Team Lead to join our team in Newcastle, GB. This role will oversee and manage a team of Beauty Advisors in the Fragrance Department of our store, providing exceptional customer service, driving sales, and ensuring successful operation of the fragrance section.

Key Responsibilities
  1. Lead, train, and mentor a team of Beauty Advisors to deliver exceptional customer service and meet sales targets.
  2. Drive fragrance sales by actively engaging with customers, offering personalized recommendations, and demonstrating product knowledge.
  3. Ensure compliance with Sephora's policies and procedures, including cash handling, inventory management, and loss prevention.
  4. Oversee stock replenishment, inventory control, and maintenance of stock levels.
  5. Collaborate with visual merchandising teams to create attractive and engaging displays that showcase fragrance products effectively.
  6. Conduct regular performance evaluations and provide ongoing coaching and feedback to team members.
  7. Identify training needs and facilitate training sessions to enhance product knowledge and sales skills.
Requirements
  • Proven experience in a supervisory or leadership role, preferably in the beauty or retail industry.
  • Passion for fragrances and a strong understanding of the beauty industry.
  • Excellent communication, interpersonal, and customer service skills.
  • Sales-driven mindset with a track record of meeting and exceeding targets.
  • Strong leadership abilities with the ability to motivate and inspire a team.
What We Offer
  • A competitive salary range of £45,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.

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