Relationship Management Associate

2 months ago

London, Greater London, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time
Job Summary

We are seeking a highly skilled Relationship Management Associate to join our team at THE BANK OF NEW YORK MELLON CORPORATION. As a key member of our Asset Servicing business, you will play a critical role in building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional customer service.

Key Responsibilities
  • Client Management
    • Build and maintain strong relationships with clients through regular interactions and communication.
    • Assist with the coordination of deals and serve as a liaison between product groups and Relationship Managers to deliver tailored solutions to clients.
    • Liaise with internal contacts to ensure client inquiries and requests are satisfied in a timely and accurate manner.
    • Assist with client presentation preparation and serve as a liaison with Corporate Marketing for BNY Mellon marketing materials.
  • Client Strategy
    • Facilitate the development of new business, retention of existing revenue streams, and broadening of existing relationships.
    • Responsible for achieving organic, incremental growth goals within assigned client portfolio.
    • Serve as a liaison between Relationship Management and businesses to ensure the accuracy of sales reporting.
    • Prepare and maintain divisional reports, working with internal constituencies to obtain data and ensure accuracy.
    • Perform ad-hoc research reporting as requested.
  • Administrative
    • Maintain the CRM database, ensuring data integrity and quality assurance.
    • Research, construct, organize, present, and drive the implementation of client account plans.
    • Update client information based on Know Your Customer (KYC) policies.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • Sufficient years of total work experience preferred.
  • Experience in Relationship Management, Client Services, or Account Management preferred.
  • Applicable local/regional licenses or certifications as required by the business.
Our Offer
  • Clearly defined, transparent development pathways for career growth and mobility.
  • Flexible benefits package, including life and medical insurance, health screening, fitness discount program, and employee assistance program.
  • Opportunities to get involved in charity projects and Employee Resource Groups (ERGs).
  • Award-winning Wellbeing Program supporting unique health and wellbeing needs.
  • Inclusive culture with recognition for diversity and inclusion efforts.

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