Operations Manager

4 days ago


Gloucestershire, United Kingdom Jungheinrich UK Ltd Full time
Job Overview

Jungheinrich UK Ltd is seeking an experienced Operations Manager to lead a team of Service Engineers in achieving top-tier customer service and After Sales targets in the Gloucester region.

About the Role

This role involves driving operational excellence by ensuring high productivity, financial performance, and exceptional customer satisfaction through robust management practices and team support.

Key Responsibilities:
  • Lead, manage, and motivate Service Engineers to meet financial, operational, and customer service KPIs.
  • Ensure seamless communication and coordination with service support functions to maintain optimal service infrastructure.
  • Report on financial and operational targets and actively identify areas for service and process improvement.
  • Conduct customer review meetings, addressing issues proactively to enhance satisfaction and resolve complaints.
  • Uphold health, safety, and operational standards while supporting the professional development of team members.
  • Contribute to After Sales growth by spotting business opportunities within existing client relationships.
What We Offer

A competitive salary range of £60,000 - £80,000 per annum, 25 days holidays plus 8 bank holidays, stakeholder pension matching up to 10% contributions, private medical insurance, income protection scheme, employee discount platform, and 6 x death in service.

Requirements:
  • Proven management experience in customer service with exposure to engineering and SAP operating systems.
  • Strong people management, communication, analytical, and organizational skills. Competent in Microsoft Office.
  • Solid foundation in English and Maths.
  • Fully qualified driver with a willingness to travel across the region.


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