Senior Quality Assurance and Technical Expert
1 month ago
About Us
Isio is a pioneering company that challenges existing thinking on pensions, benefits, and investment advice. Our core business includes actuarial consulting, pensions administration, investment advisory, reward and benefits, and wealth planning.
We leverage our rich heritage to provide cutting-edge solutions for our clients and society. With decades of experience and independence, we can be agile and invest in innovative new ideas.
Our relentless focus on innovation drives us to challenge traditional industry practices and bring about change. We collaborate closely with our clients to achieve this goal, day in and day out.
We have a strong track record of commercial advantage for our clients across pensions, thanks to the expertise of our people. Improving long-accepted industry practices continues to propel us forward.
We work with a third of FTSE 350 companies, over 200 boards of trustees, and across all sectors. Isio is committed to delivering better opportunities for our people and clients.
This year, we acquired Deloitte Total Rewards & Benefits Ltd., positioning Isio as one of the largest pensions advisory businesses in the UK. We aim to create an environment where you can succeed in a role that maximizes your skills and develops new ones.
We are a People First business, so we support you in reaching your goals, whatever they may be. We offer flexible working arrangements, paid volunteering days, and training to help you grow professionally.
We are committed to equality, diversity, and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.
As a Senior Quality Assurance and Technical Expert, you will play a crucial role in ensuring the quality of our services. Your responsibilities will include:
- Complaint and error handling, including analysis and writing responses
- Assisting and completing audits covering ISO, AAF, and PASA accreditations
- Completion of internal quality assurance audits, reviewing representative samples against internal and external standards
- Identifying measures and performance indicators and implementing process improvements
The ideal candidate will possess strong communication and advanced numerical skills, with experience in delivering administration services to Defined Benefit pension schemes. They should be team-oriented but also able to work alone with minimal supervision, with excellent interpersonal skills and a logical approach to problem-solving.
We estimate the salary for this role to be around £50,000 per annum, depending on experience and qualifications. This role offers a competitive salary and benefits package, including flexible working arrangements and opportunities for professional growth.
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Senior Quality Assurance and Technical Expert
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