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Customer Service Representative

2 months ago

Gainsborough, Lincolnshire, United Kingdom Acis Group Full time

About Acis Group

We are a leading provider of affordable housing and student accommodation, serving thousands of people in our communities every day. Our mission is to provide exceptional customer service and support to our residents, while also delivering high-quality services and amenities.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide information and support to customers regarding our services and policies
  • Work collaboratively with other teams to ensure seamless customer service
  • Identify and implement opportunities for process improvements
  • Meet and exceed customer service targets and metrics

Requirements

  • Good standard of education, with strong numeracy and literacy
  • Experience working in a fast-paced, customer-focused environment
  • Strong IT skills, including experience with customer relationship management systems
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Flexibility to work varying shifts, including evenings and weekends

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional development and training
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance