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Technical Support Specialist

2 months ago

Hoddesdon, Hertfordshire, United Kingdom Proactive Solutions Group Ltd Full time
Job Description

Job Title: Technical Support Consultant / Business Intelligence Software Consultant

Job Type: Full-time

Company: Proactive Solutions Group Ltd

Location: Hoddesdon, UK (hybrid or remote)

Job Summary:

We are seeking a highly skilled Technical Support Consultant / Business Intelligence Software Consultant to join our team. As a Technical Support Consultant, you will provide support and consultancy services to our European customer base. You will work closely with our customers to understand their business needs and provide solutions using our Business Intelligence software.

Key Responsibilities:

  • Provide courteous and prompt customer service in response to customer support requests.
  • Assist customers with software installations and configurations on various supported platforms, such as Windows and Linux.
  • Document customer solutions, both for internal reference and for customer benefit.
  • Manage full life cycle Business Intelligence and reporting projects for customers, including design, planning, building, testing, documentation, and deployment.
  • Prepare for and/or conduct training classes.
  • Prepare training materials and quick reference guides to help support customers.
  • Provide sales representatives with pre-sales support and perform technical demonstrations.
  • Attend trade organisation events with a view to promoting our products and services and supporting sales functions at these events.
  • Travel will be required, including limited international travel.

Requirements:

  • Effective communication skills and the ability to interact professionally with a diverse group of clients and staff.
  • Ability to work productively in teams.
  • Friendly and approachable.
  • Dependable and self-starter - the ability to think for yourself, search for answers, and work independently, rather than wait for specific instruction.
  • Knowledge of current supported hardware and software platforms in one or more operating systems (Windows and Linux).
  • Troubleshooting proficiency with relational database connectivity issues, an understanding of Internet applications, especially web browsers and HTML.
  • Good knowledge of relational databases and data dictionary concepts, including tables, and indexes/keys.
  • Experience in developing reports using a Business Intelligence tool such as Cyberquery, Business Objects, Cognos, Crystal, QlikView, Power BI, etc. or reporting using a programming language.
  • Background in software development.
  • A relevant computer science degree.

What We Offer:

We offer a competitive salary of £50-55k + benefits and a hybrid or remote working arrangement.