Network Operations Center Specialist

1 week ago


Salford, Salford, United Kingdom SF Technology Solutions Full time

NOC Engineer Opportunity

We're working with a leading security solutions company, SF Technology Solutions, who are looking to onboard an NOC engineer to their team. This role is a testament to their success and a real opportunity to work with exciting clients at the cutting edge of Cyber Security.

The role comes with a competitive salary and benefits package, including a generous annual leave allowance and pension scheme. As an employer, they are keen to retain and train their staff, providing opportunities to work towards prestigious industry certifications across the security spectrum.

Key Responsibilities:

  • Provide remote support while identifying issues affecting client systems and services, and provide 3rd line diagnosis.
  • Provide an escalation route within the ISOC for Tier 1 and Tier 2 support functions for Comms and Telephony.
  • Proactively monitor and manage services to all customers.
  • Ensure consistent compliance to company processes, procedures, and standards.
  • As part of the team, you will be responsible for vulnerability management of Managed Service Customers using ITL tools, arranging maintenance windows with clients, implementing changes for end users, and following Change Management processes to write changes.

Requirements:

  • An IT-related degree (or equivalent).
  • A familiarity with networking equipment and technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a pressurised environment.


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