Sales Development Representative

2 weeks ago

Hartlepool, Hartlepool, United Kingdom Leader Online Ltd Full time

Job Description

Key Responsibilities:

  • Customer Engagement: Greet and engage with customers to understand their needs and preferences. Offer tailored product or service recommendations. Build strong relationships with new and existing customers to drive and encourage repeat business.
  • Sales: Present, promote, and sell products/services using solid arguments and knowledge of the products. Prepare compelling sales proposals and quotes with attractive terms. Achieve and exceed monthly, quarterly, and annual sales targets and quotas. Process customer transactions and handle sales inquiries. Prospect new leads through outbound sales calls, emails, and digital channels. Service your portfolio of accounts to maximise customer lifetime value.
  • Product Knowledge: Maintain in-depth knowledge of products and services offered. Stay updated on new product lines and trends. Provide accurate information on product features, pricing, and usage. Provide consultative recommendations on product options to suit customer needs.
  • Customer Service: Handle customer complaints and concerns with professionalism, overcoming objections confidently. Provide post-sale support, including exchanges and returns when necessary. Ensure a positive customer experience throughout the buying process. Maintain updated customer records in our CRM system.
  • Reporting & Analysis: Keep accurate records of sales and customer interactions. Report on sales trends and customer feedback. Participate in team meetings to discuss sales performance and strategies.

Requirements:

Essential Experience and Skills:

  • Proven sales experience, preferably in building materials, manufacturing, or construction.
  • Sales-driven mindset with a focus on meeting and exceeding sales targets.
  • Passion for connecting with customers and unlocking growth opportunities.
  • Confident self-starter with the drive to cold call and develop business.
  • Consultative approach focused on understanding and addressing customer needs to achieve customer satisfaction.
  • Excellent communication, presentation, and negotiation abilities with the ability to clearly articulate product details and benefits.
  • Organised and detail-oriented with strong computer proficiencies.
  • Persistent follow-up approach to close deals and expand accounts.
  • Tech-savvy with ability to learn new platforms/systems.
  • Ability to learn and retain detailed product information and build a strong product knowledge.
  • Ability to work collaboratively with others in a fast-paced, target-driven environment.

Benefits:

  • Subsidised Gym Membership
  • 22 Days Holiday per annum plus bank holidays
  • Length of Service - 1 extra day every 3 years.
  • Cycle2Work Scheme
  • Employee Assistance Programme, Access to Wellbeing Advice & Counselling
  • Employee Referral Bonus
  • £26,000 p/a

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