Night Hospitality Manager

1 week ago


Cumbernauld, North Lanarkshire, United Kingdom DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort Full time

The DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort is a 4*, 148-bedroom property located just outside Glasgow in Cumbernauld. We are seeking an exceptional individual to join our team as a Night Porter.

About the Role

We offer a competitive salary of £18,000 - £20,000 per annum, dependent on experience.

This role involves managing the reception during the night, greeting guests upon arrival, administering check-ins and check-outs, and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner.

Responsibilities
  • Greet guests upon arrival and ensure a warm welcome
  • Administer check-ins and check-outs efficiently and effectively
  • Deal with guest enquiries/complaints in a friendly and professional manner
Requirements
  • Able to work with minimum supervision
  • Possession of conflict resolution experience
  • A courteous and pleasant attitude towards guests
  • A passion for delivering exceptional guest service
What We Offer
  • Free health club membership (T&Cs apply)
  • Discounts across golf including membership, guest rates, green fees, buggies, and clothing
  • Discounts across The QHotels Collection
  • Hilton Worldwide discounts
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications, including course fees
  • Various learning & development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking
About Us

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.



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